No matter how brilliant your service is, nothing has a bigger impact on your customers than the first time user experience.
And since we know that nearly 80% of customers for digital services are lost within a week of download, it's imperative that your app's onboarding earns your customer's engagement straight away.
Check out this guide and beat the odds by following our tried and tested strategies for stellar onboarding:
- Putting the customer's POV first
- Using data and BI to understand painpoints
- Using our 6 tips for great onboarding
- Learning the right way to A/B Test
- Exploring how personalization will keep your customers engaged